Questions
Answers about purchasing, delivery and ring verification.
Can I buy more than one ring?
No. Each person may purchase one Onelys ring in their lifetime. Our system checks your name, mobile number and email against previous purchases before accepting an order.
Do I need an account?
No. Buyers order as guests and receive a private order status link. Ring recipients only need the ring code and a password of their choosing.
What happens when I enter a ring code?
If the ring has not been claimed, you can set a password and lock it permanently. If it is already locked, you will be asked for the password and nothing about the owner is shown.
Can the lock be undone?
No. The lock is permanent by design. Staff cannot see or reset a password. A strictly reviewed recovery process exists for owners who lose their password.
When can the recipient activate the ring?
The code becomes claimable as soon as the parcel is dispatched. Until then the verification page treats the code as unknown.
Is the ring certified?
The ring is 925 sterling silver with a satin finish. We do not issue precious-metal grading certificates or make investment or resale claims.